Refund policy
We accept returns within 60 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories and documentation (if applicable).
- Be accompanied by proof of purchase or your order number.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Products that have been used or worn.
- Items that are damaged due to misuse or improper handling.
- Products returned without their original packaging.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved:
- Your refund will be processed to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping charges are non-refundable unless the item received was defective or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with:
- Your order number.
- Clear photos of the item and packaging.
We'll review your request and arrange a replacement or full refund at no additional cost if the issue is verified.
Exchanges
We only replace items that are defective, damaged, or incorrectly shipped. If you need an exchange, please contact our customer support team.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- A defective product.
- An incorrect item sent by us.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team. We're always happy to assist you.