Shipping policy

Thank you for shopping with AlignMate. We are committed to delivering your order as quickly and safely as possible.

Order Processing

  • Orders are typically processed within 1–2 business days after they are placed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you may receive a shipping confirmation and tracking information (where available).

Shipping Time

Estimated delivery times are:

  • Pakistan: 2–7 business days, depending on your location.
  • Delivery times may vary during holidays, peak seasons, or due to unforeseen courier delays.

Shipping Costs

  • Free Shipping is available on eligible orders as advertised on our website.
  • Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Order Tracking

If tracking is available for your shipment, you will receive tracking details once your order has been dispatched.

Delays

While we strive to deliver orders within the estimated timeframe, delivery dates are not guaranteed. Delays may occur due to weather conditions, courier issues, public holidays, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate when placing your order.

AlignMate is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete customer-provided information.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible with your order number and any relevant photos (if applicable). We will work with the shipping carrier to resolve the issue promptly.

Cash on Delivery (COD)

If Cash on Delivery is available, payment must be made in full at the time of delivery. Please ensure someone is available to receive the order at the shipping address.

Contact Us

If you have any questions about shipping or your order status, please contact our customer support team. We're happy to help.